What are your hours of operation?

Tours are available by appointment only:
Wednesday – Sunday
Tour times: 10:00 AM, 1:00 PM, 3:00 PM

How long is the tour?

Tours typically last between 1 hour to 2.5 hours, depending on the package and the level of interaction you choose.

How do I prepare for my tour?

Q: What should I wear?
A: Wear comfortable outdoor clothes and closed-toe shoes. Be prepared for walking on uneven terrain, grass, and occasional mud.

Q: Can I bring food or drinks?
A: Yes! You’re welcome to bring your own snacks and beverages to enjoy in our designated picnic areas. Catering options will be available soon.

Q: Is the tour suitable for children?
A: Absolutely! We offer family-friendly tours with interactive activities, including pony rides and kid-focused events. Children under 2 are free!

Q: Are there restrooms on-site?
A: Yes, we have clean and convenient restrooms available for all guests.

What is your cancellation policy?

Tours are held rain or shine, so please plan accordingly. You may cancel or reschedule your tour up to 3 business days in advance for a full refund. Cancellations within 72 hours are non-refundable.

In the event of severe weather conditions (such as thunderstorms or lightning), we will contact you to reschedule your visit for everyone's safety.

I have allergies, Can I still attend?

If you have a peanut or tree nut allergy, we strongly advise not attending. Many of our animals are on a nut-based diet, and while we do our best to maintain a clean environment, we cannot guarantee a nut-free experience. Your safety and well-being are our top priority.

Are children allowed?

Yes! Children are welcome with supervision. Inappropriate behavior toward animals — like throwing rocks or teasing — will result in the tour ending without a refund. Guests must be 10+ years old to enter animal enclosures.

Will I get to feed or hold animals?

It depends on the tour you book!

• Our Explorer Tour includes feeding goats only.

• Our Enclosure Experience allows hand-feeding of multiple animals like kangaroos, tortoises, and exotic birds.

• Our VIP Safari Experience includes exclusive interactions with baby animals like lemurs, monkeys, and kangaroos.

All animal interactions are at the animal’s discretion. We cannot guarantee feeding or holding if the animal is not willing to participate.